James Gerfen Named Manager of Ticket Operations for UTEP Athletics

MistaBinks

MI VIP
Jan 13, 2008
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El Paso, Texas
The Aspire Group and UTEP Athletics have appointed James Gerfen as Manager of Ticket Operations.

"We are thrilled to welcome James and add him to our team here at UTEP," said Joey Harvey, Director of Sales & Service for UTEP Athletics Ticketing. "His knowledge from his experiences in Austin and Los Angeles will be instrumental in providing a first-class ticketing experience for all of our Miner fans across the El Paso community."

Gerfen's responsibilities will include overseeing the box office, building events on the ticketing system, maintaining the ticket office database, coordinating ticket fulfillment, and performing financial reconciliation for all UTEP ticketed athletic events.

Prior to joining UTEP, Gerfen worked for Circuit of the Americas in Austin, Texas as the Ticketing Coordinator. There, he built and maintained events on their ticketing system for numerous international race events the track hosted, as well as the professional rugby and soccer teams that played at an on-site stadium. At COTA, Gerfen processed upwards of $1 million in ticket orders monthly and implemented process efficiency changes in fulfillment, including a company-wide transition to new shipping software leading to significant cost savings.

Gerfen started his career in ticket operations as an intern with the Los Angeles Sparks of the WNBA during the 2017 season. He graduated with a Bachelor of Science degree in Systems and Operations Management from California State University, Northridge in 2018.
 

unihorn

MI Miner Maniac
Dec 1, 2007
6,169
3,897
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Well, he’s inherited a mess. They really fvcked up the transition to digital tickets.
 
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